🎭 [English Lesson] "The Unexpected Encounter at the Coffee Shop"

🎬 Scene Background

You walk into your favorite local café to relax and enjoy your morning. However, something unexpected happens — the barista misunderstands your order and reacts rudely when you point it out.

---

🎧 Useful Expressions

영어표현	해석	예문
I’d like to file a complaint	불만을 제기하고 싶습니다	I’d like to file a complaint about the service today.
That was unprofessional	그것은 비전문적이었어요	It was unprofessional to raise your voice at a customer.
overreact	과잉 반응하다	I didn’t mean to offend you, please don’t overreact.
concerns	걱정, 불만	I hope you’ll address my concerns seriously.
inappropriate behavior	부적절한 행동	Such inappropriate behavior shouldn't be tolerated.
side with someone	~의 편을 들다	The manager sided with the staff, not the customer.

---

📚 Vocabulary Challenge

Fill in the blanks using these words:
frustration, concerns, inappropriate, overreact, unprofessionally, behavior

1. She handled the customer’s complaint very ___________________.
2. His sudden yelling was a complete ___________________.
3. I was full of ___________________ after being ignored.
4. That kind of ___________________ has no place in customer service.
5. Please don’t dismiss my ___________________.
6. The barista’s ___________________ shocked everyone nearby.

---

🎭 Roleplay Dialogue (Practice with a Partner or Read Both Parts)

Customer: Excuse me, I believe there’s a mistake with my order.
Barista: [sighs] You didn’t say oat milk.
Customer: I’m sure I did. Could you please remake it?
Barista: Look, we’re busy. I can’t do special orders right now.
Customer: I’m not trying to be difficult. I just want what I ordered.
Barista: [rolls eyes] Fine.

➡️ Later…

Customer (writing a message):

I’d like to file a complaint about the behavior of a staff member this morning.
The barista reacted unprofessionally and refused to listen to my concerns.
I expect a sincere apology for the inappropriate behavior.

---

✍️ Writing Mission

Task: Write a short email (4–5 sentences) to the café owner describing your experience.

• Include at least 3 vocabulary words and 1 idiomatic expression from the lesson.

---

🎯 Bonus Activity: Rewrite the Scene!

Change the setting to:

• A gym with a rude trainer
• A library with an unhelpful librarian
• A bus ride with an unfriendly driver
  Try replacing the dialogue and situation while keeping the same expressions!